1. General information on data protection

This data protection declaration contains information about our data protection regulations and measures as well as about the decisions you have within the framework of informational self-determination regarding the manner in which your information is collected and used online. The protection of your personal data is particularly important to us. We therefore apply the highest security standards for data processing and process your data exclusively on the basis of the legal provisions (GDPR, TKG 2003).

If “Camping.info”, “we”, “us”, “our” or “our web and app offers” are mentioned in this data protection declaration, this is the offer of Camping.info GmbH, Oranienburger Str. 27, 10117 Berlin. Camping.info GmbH's online offering extends across the following portals:

If you have any questions or concerns about how we handle data, please contact us by email ( datenschutz@camping.info ).

The following tools are used by Camping.info for automatic data collection: cookies, integrated web links, tools for the collection, analysis, visualization and structuring of information and tools for internal data processing.

Although it is possible to use our websites and the app, at least in part, without providing personal data, we would like to inform you that we collect usage data from the users of our app and web offerings and evaluate them for the purposes of market research, quality assurance and the further development of our products . For our mobile application (hereinafter referred to as “app”) and for the full use of all services offered on our websites, the provision of personal data is sometimes technically necessary. As far as personal data (e.g. name, address and/or email addresses) is collected on our pages or in the app, this is done on the basis of the relevant consent. This data will not be passed on to third parties without your express consent. Of course, this does not apply to the processing of data as a means of fulfilling the business purpose (for example: transmission of data to the contractual partner).

Below we provide you with a very detailed and transparent data protection declaration, after reading which you will have a complete overview of how we handle data. If you would also like to gain knowledge about how to handle your own data well, we recommend that you research on the Internet, on sites such as http://www.youronlinechoices.eu/ or https://www.eff.org/ .

We would like to point out that data transmission on the Internet (e.g. when communicating via email) and also on mobile phones can have security gaps. Complete protection of data from access by third parties is generally not technically possible.

Contact details of the data protection officer

Alexander Bugl
Sedanstr. 7
93055 Regensburg
datenschutz@camping.info

1.1 Your Rights

You have the following rights with regard to personal data concerning you:

right of providing information

You can request confirmation from the person responsible as to whether personal data concerning you is being processed by us.

If such processing occurs, you can request information from the person responsible about the following information:

  1. the purposes for which the personal data are processed;
  2. the categories of personal data that are processed;
  3. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
  4. the planned duration of storage of the personal data concerning you or, if specific information is not possible, criteria for determining the storage period;
  5. the existence of a right to rectification or deletion of personal data concerning you, a right to restrict processing by the controller or a right to object to this processing;
  6. the existence of a right to lodge a complaint with a supervisory authority;
  7. all available information about the origin of the data if the personal data is not collected from the data subject;
  8. the existence of automated decision-making including profiling in accordance with Article 22 Paragraphs 1 and 4 GDPR and - at least in these cases - meaningful information about the logic involved as well as the scope and intended effects of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organization. In this context, you can request to be informed about the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

Right to rectification

You have the right to request correction and/or completion from the person responsible if the personal data processed concerning you is incorrect or incomplete. The person responsible must make the correction immediately.

Right to restriction of processing

You can request the restriction of the processing of personal data concerning you under the following conditions:

  1. if you contest the accuracy of the personal data relating to you for a period enabling the controller to verify the accuracy of the personal data;
  2. the processing is unlawful and you refuse the deletion of the personal data and instead request the restriction of the use of the personal data;
  3. the controller no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or
  4. if you have objected to the processing in accordance with Article 21 Para. 1 GDPR and it is not yet clear whether the legitimate reasons of the controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, this data - apart from its storage - may only be used with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

If the restriction on processing has been restricted in accordance with the above conditions, you will be informed by the person responsible before the restriction is lifted.

Right to deletion

a) Obligation to delete

You can request that the person responsible delete the personal data concerning you immediately, and the person responsible is obliged to delete this data immediately if one of the following reasons applies:

  1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent on which the processing was based in accordance with Article 6 Paragraph 1 Letter a or Article 9 Paragraph 2 Letter a GDPR and there is no other legal basis for the processing.
  3. You object to the processing in accordance with Art. 21 Para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Art. 21 Para. 2 GDPR.
  4. Your personal data has been processed unlawfully.
  5. The deletion of personal data concerning you is necessary to comply with a legal obligation under Union or Member State law to which the controller is subject.
  6. The personal data concerning you was collected in relation to information society services offered in accordance with Article 8 Para. 1 GDPR.

b) Information to third parties

If the person responsible has made the personal data concerning you public and is obliged to delete it in accordance with Article 17 Para. 1 GDPR, he will take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to ensure that the person responsible for data processing to inform those processing the personal data that you, as the data subject, have requested them to delete all links to that personal data or copies or replications of that personal data.

c) Exceptions

There is no right to deletion if processing is necessary

  1. to exercise the right to freedom of expression and information;
  2. to fulfill a legal obligation requiring processing under Union or Member State law to which the controller is subject, or to carry out a task carried out in the public interest or in the exercise of official authority vested in the controller;
  3. for reasons of public interest in the field of public health in accordance with Article 9 Paragraph 2 Letters h and i and Article 9 Paragraph 3 GDPR;
  4. for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes in accordance with Article 89 Para. 1 GDPR, insofar as the law mentioned under section a) is likely to make the achievement of the objectives of this processing impossible or seriously impair it, or
  5. to assert, exercise or defend legal claims.

Right to data portability

You have the right to receive the personal data concerning you that you have provided to the person responsible in a structured, common and machine-readable format. You also have the right to transmit this data to another person responsible without hindrance from the person responsible to whom the personal data was provided, provided that

  1. the processing is based on consent in accordance with Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR or on a contract in accordance with Article 6 (1) (b) GDPR and
  2. the processing takes place using automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another controller, to the extent that this is technically feasible. The freedoms and rights of other people must not be impaired by this.

The right to data portability does not apply to processing of personal data that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to object

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is carried out on the basis of Article 6 (1) (e) or (f) of the GDPR; This also applies to profiling based on these provisions.

The person responsible will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If your personal data is processed for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; This also applies to profiling insofar as it is connected to such direct advertising.

If you object to processing for direct advertising purposes, your personal data will no longer be processed for these purposes.

In connection with the use of information society services - regardless of Directive 2002/58/EC - you have the opportunity to exercise your right to object using automated procedures that use technical specifications.

1.2 Sharing your data

Except as described in this statement, Camping.info does not sell, lease or rent your personal information to third parties. Camping.info shares personal information as follows:

Camping.info uses the services of third parties and suppliers to deliver complete products, services and customer solutions and to assist Camping.info with marketing and communications initiatives. Service providers are contractually obliged to keep the information entrusted to them on behalf of Camping.info confidential and not to use it for any purpose other than the services provided to Camping.info. From time to time, Camping.info carries out joint marketing initiatives with other companies. As part of these initiatives, certain Camping.info services and marketing communications will be delivered simultaneously with those of other companies. Some of these services and communications give you the opportunity to share your personal information with both Camping.info and the other companies involved in these initiatives. Examples of this include marketing communications from Camping.info and other companies or the ability to register online for software products from various companies. If you prefer to share your personal information solely with Camping.info, Camping.info will not share this information with the other companies participating in this marketing initiative. If you choose to share your personal information with the other companies, their handling and use of that information will be governed by those companies' respective privacy policies. If third parties act as contract data processors, we will agree in writing on how to handle the personal data, particularly in accordance with Section 28 of the GDPR. Except as described in this statement, Camping.info will not disclose your personal information to third parties without your express authorization, except for the following purposes:

  1. In response to lawful requests for information by law enforcement or government authorities
  2. To comply with any law, regulation, subpoena or court order
  3. To prevent fraud or to enforce or protect the rights and property of Camping.info and its affiliates
  4. To protect the personal safety of Camping.info employees

For strategic or other business reasons, circumstances may arise in which Camping.info decides to sell or buy, merge or otherwise restructure. Such a transaction may involve the disclosure of personal information to prospective buyers or buyers or the receipt of such information from the seller.

2. Collection of personal data from users of our app and web offering

With the aim of improving our services and better understanding your needs and interests, we collect, export and use personal data. The information we collect helps us provide website visitors with a consistent, personalized experience. The information enables us to send you communications about products and services, keep you informed about new services and benefits, make you personal promotional offers, provide service and support, help you complete a transaction , booking or subscription, to select the content offered to you, to customize some Camping.info web pages according to your preferences, to enable you to participate in competitions and surveys and to engage with you in the context of market research on Camping.info products or to contact services.

Customer feedback published on our website will only be posted with the express permission of the person or company from whom the feedback originates. We inform our users about products, services and/or support through general communications. This includes, but is not limited to, information about new products, special offers or invitations to participate in consumer surveys.

If you use the service for informational purposes only, i.e. if you do not log in to use the service, register or otherwise provide us with information, we do not collect any personal data, with the exception of the data that your browser or your device transmits to enable you to visit of the service. These are: IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transferred, website from which the request comes, browser, Operating system and version, language and version of the browser software.

Personal data will only be stored with appropriate information and consent from those affected and with the submission of any necessary documents to data protection authorities. For example, when you order services, request information, subscribe to marketing or support materials, register, participate in contests or surveys, or apply for a position with us, we ask you for the personal information necessary to complete those transactions. The personal information you provide on these pages may include: your name, location and email address, as well as other unique information such as user IDs and passwords, transaction information, your product and service preferences, preferred method of contact, Payment details.

An IP address is a number assigned to your computer when you surf the Internet that allows web servers to locate and identify your computer. Computers use this IP address to communicate on the Internet, allowing users to surf and shop.

The merging, modeling and linking of data represents a very important basis for companies like Camping.info in order to be able to make empirically based developments in the areas of product, marketing, content, sales and management. When storing your order, installation, usage or customer data, data silos initially arise. We transfer the data from the data silos, sometimes in real time, to a data warehouse and develop logic there that links certain parameters with each other. By mutually signing a data processing agreement with the provider of the server on which our data warehouse is hosted, we have ensured that they apply data security standards to their data processing that are at least as high as we do and that they comply with the guidelines of the GDPR.

Linking data makes it technically possible for us to analyze and display it. For example, through these evaluations we can find out whether and how the average usage time of our app and web offerings differ based on demographic factors and adapt our technical developments to these findings. For the visual representation, evaluation and linking of the data, we use a specialized visualization tool, with whose provider we ensure compliance with the regulations resulting from the GDPR by mutually signing a data processing agreement.

2.1 Cookies

Adjust cookie settings

As part of the constant improvement of the offering for our users, additional tracking technologies may be used by third parties and us, which use anonymized and temporary “session cookies” as well as “persistent cookies”. Cookies are usually small text files that a web server transfers to your device when you visit a website.

“Session cookies” (temporary cookies) are not permanently stored on the device you use to visit our website and disappear when you close the browser. These cookies may contain, among other things, information about the browser you use, the screen resolution, the operating system used, but also other individual information. Therefore, these cookies can also be used to make it easier for you to navigate our website and/or to ensure the correct display on the respective website.

“Persistent cookies” or “permanent cookies”, on the other hand, store anonymous information on the respective device and continue to be available even after the browser is closed. Each of these cookies is provided with a corresponding “expiry”/validity date, at which point this cookie will then be automatically deleted. The purpose of using these cookies is, among other things, to create anonymous statistics about the use of our Internet presence. The statistics can be used, among other things, to identify where we still need to optimize our web pages so that they are easier to use for you.

Both types of cookies are anonymous. There is no individual profile creation based on your usage behavior. Of course, you can also use our website without cookies by preventing this in your respective browser. To find out how to make the settings to deactivate cookies, please refer to the relevant help for your browser. Please note that deactivating cookies may lead to display and navigation problems.

Important for you: The data we collect in the cookies will not be passed on to third parties or linked to your personal data without your consent. Clear personal identification based on the data collected by third parties in the cookies is also not possible or not provided.

2.2 Web analytics

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, Google will first shorten your IP address within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install:

http://tools.google.com/dlpage/gaoptout?hl=de

You can prevent collection by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent future collection of your data when you visit this website: deactivate Google Analytics.

Further information on terms of use and data protection can be found at http://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies . We would like to point out that on this website Google Analytics has been expanded to include the code “anonymizeIp” in order to ensure the anonymized collection of IP addresses (so-called IP masking).

We also use Google Analytics to evaluate data from AdWords and the double-click cookie for statistical purposes. If you do not want this, you can deactivate this via the ad preferences manager ( http://www.google.com/settings/ads/onweb/?hl=de ).

Use of Google Tag Manager

This website uses Google Tag Manager. The recording of website visits and other tags can be controlled centrally via the Google Tag Manager interface. Google Tag Manager can forward this data to Google Analytics, Google AdWords and Facebook. More information can be found here .

Collection of data in the event of an app crash

Under certain circumstances, errors in the app or incompatibility with your device or device operating system may cause our app to crash. So that we can determine which error caused the crash, we have implemented specialized software for tracking app crashes in our app. This software only sends us non-personal information about your device if your app crashes. The transmitted data includes: the track trace (technical information about the cause of the error), as well as other device information (manufacturer, model, operating system, RAM utilization, free memory). The data collected helps us to specifically improve our product and to provide you with an app that always functions smoothly.

Analysis of user behavior on our website

So that we can better understand the use of our offerings, we use third-party services that specialize in the technical observation, recording and evaluation of user behavior. In this process, personal data is collected, evaluated and reported to us by our service providers. For the purpose of technical evaluation, the time and duration of the website visit, time spent on individual pages, preferred language setting, location (country), actions of input devices (e.g. mouse and keyboard), pages visited, the IP address of your device ( anonymized format), resolution of your device, device identifier, operating system, browser type and, if applicable, information about how you got to our site. We sometimes test changes to the usability and design of our app and web offerings with A/B tests. This means that you may be randomly selected to be assigned to a user group that will see a different page than other users. We subsequently analyze and compare user behavior, if necessary with reference to personal data such as demographic characteristics. For the analysis, we generally look at and compare groups of people. We use the findings exclusively to improve the usability of our products.

Analysis of user behavior in the app

When you download the mobile app, the necessary information is transferred to the App Store, in particular your user name, email address and customer number for your account, time of download, payment information and the individual device code. We have no influence on this data collection by the app stores and are not responsible for it. We only process the data to the extent necessary to download the mobile app to your mobile device.

With the aim of being able to specifically improve our advertising measures, we add so-called tracking parameters to all links. These parameters allow us, for example, to record the source of an app download. If you install our app on your smartphone, it is possible to assign this installation to a link click on an advertising platform such as Google or Facebook. To technically implement this assignment, data is transmitted anonymously during installation to a third-party provider, who makes it available to us for evaluation. During the course of this data transfer, the following properties can be queried from your smartphone: region, country code, state, city, zip code, DMA (Designated Market Area), IP, WiFi network, mobile network operator, language, AppsFlyer ID, Advertising ID, IDFA, Android ID , IMEI, IDFV, Platform, Device Type.

We also collect data about our users' usage behavior within the iOS and Android apps and on our web offerings. Certain actions are recorded, such as opening a campsite detailed view or booking a campsite. Depending on the action captured, form data may be part of the data transferred. This data is stored in our data warehouse using web analysis software and linked to in-app data collected elsewhere for the purposes of product improvement, advertising, market and opinion research.

The protection of your data is an important concern for us. We have therefore selected our technical service providers according to strict criteria and ensured through contracts that they follow the guidelines resulting from the GDPR.

2.3 Competitions

In order to carry out competitions, we collect contact and, if necessary, address data from all participants. Information on the rules and regulations for implementation can be found in the respective conditions of participation:
- Conditions of participation in the rating competition
- Conditions of participation in the newsletter competition
Note: As you can see in the terms and conditions of participation, we pass on the participants' contact details to the campsite presented in the competition. The data entered and sent will be used once by Camping.info and the respective partner in the competition for advertising purposes. In addition, the winner's first and abbreviated last name will be published in the email notification to all participants.

Scope and purpose of data processing

When you participate in the competition, we process the following data:
- Public profile information including username
- Rating submitted for participation (text & image)

We process the participants' personal data exclusively to carry out the competition. In particular, to determine whether you are eligible to participate and to determine and notify winners by email. If you do not provide us with the above-mentioned data, you will not be able to participate in the competition or contact us to notify you of your winner. If you win, we will also need the following data from you:
- Full name
- Address

This data, which we request from you by email in the event of a prize notification, is used exclusively to send the prize. If you do not provide us with the data mentioned, it will not be possible to send the prize.

Legal basis for processing

The purpose of data collection is exclusively to carry out the competition. The legal basis for the processing is therefore Article 6 Paragraph 1 b) GDPR, as the processing is necessary to carry out or fulfill this contractual relationship.

Storage period

Your personal data will only be stored to carry out the competition. They will be deleted within 14 days after the end of the competition, provided there are no legal obligations to prevent deletion.

Transmission of data

The data will not be transmitted to third parties unless the transmission is necessary for the implementation of the competition or shipping. The data will then only be passed on within the framework of the relevant data protection regulations.

2.4 Marketing

Newsletter

So that you can always stay up to date with the latest news and product recommendations relating to camping, we offer our customers a free newsletter. You can register for this newsletter during registration, subsequently on our homepage or on our Facebook page. To register for our newsletter, we generally use the double opt-in procedure. This means that we will only send you a newsletter by email once you have confirmed your newsletter registration by clicking on a confirmation link in a notification email. When you register for the newsletter, your email address will be used for our own advertising purposes until you unsubscribe from the newsletter. In the footer of our newsletter we always offer you the option to delete yourself from our newsletter distribution list with just one click.

We use automatic data collection tools for certain emails we send. These tools collect information when you open the email or click on a link included in the email. We may use this data to tailor the newsletter content sent to you to your preferences. Through this personalization, we aim to make the content sent to you more interesting to you in order to avoid sending you unnecessary or uninteresting emails. We use commercially available sources to collect information. Information obtained in this way may include name, address, email address, demographic and location information. The information obtained from these commercial sources is used together with the information we collect from your visits to Camping.info websites. For example, we compare geographic information from commercial sources with the IP address collected by automatic data collection tools to infer your general geographic area.

The newsletter and marketing emails are sent using “MailChimp”, an email delivery platform from the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. The email addresses of our newsletter recipients, as well as their other data described in this information, are stored on MailChimp's servers in the USA. MailChimp uses this information to send and evaluate emails on our behalf. Furthermore, MailChimp can, according to its own information, use this data to optimize which countries the recipients come from. However, MailChimp does not use the data of our email recipients to write to them ourselves or to pass them on to third parties. We trust in the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement “ Privacy Shield ” and is therefore committed to complying with EU data protection regulations. We have also concluded a “ data processing agreement ” with MailChimp. This is a contract in which MailChimp undertakes to protect our users' data, to process it on our behalf in accordance with its data protection regulations and, in particular, not to pass it on to third parties. You can view MailChimp's privacy policy here .

Automated emails (transactional emails)

We have set up our app and web offerings in such a way that, for certain events, you can provide data (name, language, salutation, address, payment details, email address, booking details, if necessary other form data) that is required to send and personalize an email are necessary, send to an email service and thus trigger the sending of an email. This happens, for example, when you register for one of our offers, send a booking request via our site or booking details are forwarded to a campsite, and is essential for the efficient, fast and smooth transmission of information via email. Through an order data processing agreement, we ensure that the email service complies with the data protection regulations resulting from the GDPR.

Use of the remarketing or “similar target groups” function of Google Inc.

This website uses the remarketing or “similar target groups” function of Google Inc. (“Google”). Using this function, the provider can target visitors to the website with advertising by showing visitors to the provider's website personalized, interest-based advertising ads when they visit other websites in the Google Display Network. To carry out the analysis of website usage, which forms the basis for creating interest-based advertisements, Google uses so-called cookies. For this purpose, Google stores a small file with a sequence of numbers in the browsers of website visitors. This number is used to record visits to the website as well as anonymized data about the use of the website. There is no storage of personal data from visitors to the website. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that most likely take into account previously accessed product and information areas. You can permanently deactivate Google's use of cookies by following the following link and downloading and installing the plug-in provided there: https://www.google.com/settings/ads/plugin . Alternatively, you can opt out of third parties' use of cookies by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices   and implement the further information about the opt-out mentioned there. You can view further information about Google Remarketing and Google's privacy policy at: http://www.google.com/privacy/ads .

Use of Google Adwords conversion tracking

We use the online advertising program “Google AdWords” and conversion tracking as part of Google AdWords. Google Conversion Tracking is an analysis service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). If you click on an ad placed by Google, a cookie for conversion tracking will be stored on your computer. These cookies expire after 30 days, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. There is therefore no possibility that cookies can be tracked via the website of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Here, customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that can be used to personally identify users. If you do not want to take part in tracking, you can object to this use by preventing the installation of cookies by setting your browser software accordingly (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's data protection declaration can be found at: http://www.google.com/policies/technologies/ads , http://www.google.de/policies/privacy . Information about the creation process of Google AdWords Customer Match can be found here: https://support.google.com/adwords/answer/6379332?hl=de .

Use of Facebook Remarketing

This website uses the remarketing function “Custom Audiences” from Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; “Facebook”). Using this function, the provider can target website visitors with advertising by displaying personalized, interest-based Facebook ads for website visitors when they visit the social network Facebook. To carry out the function, Facebook's remarketing tag is implemented on the provider's website. This tag is used to establish a direct connection to the Facebook servers when you visit the website. This sends information to the Facebook server about which of our websites you have visited. Facebook assigns this information to your personal Facebook user account. Further information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy can be found in Facebook's data protection information at https://www.facebook.com/about/privacy . If you do not want Facebook to directly assign the collected information to your Facebook user account, you can deactivate the “Custom Audiences” remarketing function here ( https://www.facebook.com/settings/?tab=ads ). To do this you must be logged in to Facebook. Information about the creation of Facebook Custom Audiences can be found here: https://de-de.facebook.com/business/help/341425252616329.

Personalized marketing

Information we receive about you can help us make our advertising offerings more interesting to you. We use the information available about your usage behavior and any other information such as receipt and read confirmations for emails, browser type, Internet connection, previous orders, language, other cookie data as well as data stored in the customer account (favorites, ratings, demographic Features) to generate automated or personalized advertisements, emails with personal content, push notifications (in the app and/or browser), in-app messages and Facebook ads. To collect, use and analyze this data, we use specialized software solutions whose providers have an equivalent or even higher level of data protection than us. We generally have this data in pseudonymized form; we may not be able to view it at all but only use it for automation and/or analysis purposes.

The automation and personalization of our marketing, supported by data analysis, supports us in our efforts to recommend suitable and interesting products to you. We would like to avoid showing you advertising randomly, which could result in you being shown unnecessary and uninteresting advertisements that may be outside of your areas of interest.

2.5 Bookings

Payment processing by Viveum

If you make a booking via the BVCD marketplace, you will be offered payment via our payment service provider Viveum Payment Systems GmbH. For the purpose of initiating and processing payment, during the course of the order we transfer the necessary data (first/last name, email address, means of payment, amount) via an encrypted connection to a server at Viveum Payment Systems GmbH, Riemergasse 14/30, 1010 Vienna, Austria.

For the purpose of payment processing, Viveum forwards this data in whole or in part to third parties during the payment process who are necessary for the proper processing of the payment (e.g. Visa, instant transfer). Viveum reserves the right to store and analyze the transmitted data for its own market and opinion research. When paying, the customer is obliged to agree to the General Terms and Conditions of Viveum Payment Systems GmbH. If you do not agree to this or object to the use of your data, please refrain from making online payment and/or contact Viveum Payment Systems GmbH.

After completing the payment, Viveum transfers payment details (e.g. PayPal account, IBAN, BIC, shortened credit card details) back to us, which we store on a secure server for the purpose of protecting against legal claims and for possible dispute resolution.

Booking via the BVCD marketplace

We have integrated the booking process of the BVCD marketplace into our web and app offerings in the best possible way. You can book your camping holiday very easily and simply via your browser via the BVCD marketplace.

During the booking process, your details about travel dates, selected products, first and last name, address, email address, telephone number, vehicle type, as well as the age and names of all fellow travelers will be requested in a form. After submitting the booking, this data is stored on our servers and made available to the campsite operator in their operator login and as part of an email notification.

We offer campsite operators the option of having booking data transferred to their campsite management system. This data transfer occurs without notice, is automated and is essential for some campsite operators to process the booking efficiently. If you do not agree to this data transfer, please refrain from using online booking.

The data stored for booking is stored on one of our servers and subsequently linked, visualized and analyzed with data collected elsewhere if necessary. However, the underlying interest of this evaluation is never the analysis of the individual case, but rather our effort to better understand our customers through market and opinion research and to improve our offering in your interests.

Inquiries via app or website

On the Camping.info app and web offerings, we provide you with the opportunity, free of charge, to make non-binding inquiries to a campsite and to communicate with the campsite via our systems.

All parts of this correspondence, if sent/received via the services we provide, will be recorded and stored by us. The stored data includes the content, sender, recipient and time of communication. If you are logged in when submitting the request, we will link the submission of the request to your account. Under certain circumstances, the details of a request will be evaluated in relation to data collected elsewhere for the purpose of market and opinion research.

2.6 Customer Relationships

Correspondence & Support

Part of our job is to be a good and reliable contact for the users of our products. For the purpose of improving our customer service, we store and archive all correspondence between us and our customers and, if possible, link it to your customer account. This ensures that, even if there is a high volume of support requests or other concerns, we can access all information in full and help you quickly and easily.

Customer account

If you would like to use some of the functions of our portal, you must register with us by providing your email address, a password of your choice and your user name of your choice. A minimum age of 16 is required to register a customer account with our web and app offerings. We use the so-called double opt-in procedure for registration, which means that your registration is only complete if you have previously confirmed your registration in a confirmation email sent to you for this purpose by clicking on the link contained therein . If you do not confirm this promptly, your registration will be automatically deleted from our database.

For every customer who registers with our app and web offerings, we set up password-secured access to their inventory data. The personal data you voluntarily provide may include, for example: Mandatory information (first name, last name, email), Optional information (gender, birthday, website, region, address, “About me”, profile and vehicle photo, location information).

If you use our portal, we store your data necessary to fulfill the contract. We will also store the voluntary data you provide for the duration of your use of the portal, unless you delete it beforehand. You can manage and change all information except your user name in the protected customer area. In order to prevent unauthorized access by third parties to your personal data, the connection is encrypted using SSL technology.

After a successful login, you can independently manage the inventory data we store. Sensitive data (e.g. passwords) is hashed on our servers. This means that they are encrypted using a technical process. In this way, unauthorized persons are prevented from accessing this information.

You can submit public ratings and comments in our portal, where we publish various descriptions on relevant subject areas. When you submit a review, it will be published on the corresponding post and the username you provided will be displayed. If you leave a comment, we store your email and username internally. This is because we may be liable for the publication of illegal content. We calculate an average from all the ratings submitted and, if necessary, publish this via a rating widget on the campsite homepages. We also offer campsite operators the opportunity to display the reviews submitted for their campsite on their homepage as part of a content sharing program.

In order to enable our users to exchange ideas on specific topics, we have set up various forums. You can register and post in these forums. We will then make the contributions you send publicly accessible without checking them. Please note that we assume no liability for the content you publish and that the content can be associated by us and visitors to the forums with your user profile.

Our app and web offerings offer you the opportunity to add profile, vehicle, vacation or campsite photos to your user profile. We publish these images on your public profile or on the campsite's public profile without prior review. Please note that you are responsible for protecting copyright and personal rights. We reserve the right to delete images without giving reasons. The image files you upload are stored on the servers of a hosting provider with whom we have ensured compliance with the regulations resulting from the GDPR by mutually signing a data processing agreement.

In order to make our market and product analyzes as accurate and targeted as possible, we use the identification features of individual customer accounts to link the usage data collected across platforms. In this process, we may transfer your anonymized user data to a data warehouse where it can be collected, modeled and linked to usage data. We only cooperate with hosts who have particularly high data protection standards and confirm to us their commitment to the guidelines resulting from the GDPR in the form of a data processing order.

Login with a Facebook account

You can log in using your existing Facebook account. To do this, click on the “Login with Facebook” button. This will redirect you to www.facebook.com (operated by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94304, USA). Enter your Facebook account details and click “Log in”. The Facebook data protection regulations and terms of use apply to the use of Facebook services. If you decide to register or log in with us using your Facebook access data, Facebook will be informed of your request by clicking on the button with the Facebook logo. Facebook also sets a cookie in your browser when you click the button with the Facebook logo. Using this text file, Facebook can collect further information about you and your surfing behavior. The information generated by the cookie is regularly transmitted to a Facebook server, which may be located in the USA. This information is stored there and possibly combined with your Facebook profile data. This may result in user profiles on Facebook that go beyond the information you have provided yourself. Further information can be found in Facebook's data protection regulations.

Login with a Google account

You can also log in using your existing Google account. To do this, click on the “Login with Google” button. This will redirect you to www.accounts.google.com (operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA). Enter your Google account details and click “Sign in”. Google's privacy policy and terms of use apply to the use of Google services.

Collection and storage of personal data from customers, business partners and applicants

If you register with us as a campsite owner or place an ad on one of our portals, we store the data you voluntarily provide on our servers for the purpose of processing (e.g. invoicing) the business relationship and transfer it to the servers of a customer management system. The data is linked here with information about correspondence, order history and, if applicable, your usage behavior (e.g. login frequency) for the purposes of traceability of the business relationship, market research and improvement of customer service.

We also publish some of the information about your campsite on your public profile. We generally only use the personal data of a campsite owner for internal processing purposes and do not publish it. We also store the contact and address data as well as details of correspondence from our business partners and applicants in our cloud service or in the form of emails on our email provider's servers.

If you apply for employment with us, we are happy to offer you the option of doing so by post or email. As part of our efforts to respect your privacy, we have provided the option to encrypt applications sent by email using PGP. Please use the following public key for encryption and send the application to service@camping.info .

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We generally store applicant data for a maximum of three months. If you would prefer your data to be deleted early after the application process has been completed, please let us know.

2.7 Camping guide order

If you order a Camping.info camping guide from us, we may pass on your data to a service provider who carries out the shipping for us.

3 Retention periods and internal data processing

3.1 Retention and storage of data

We generally store your personal data for as long as necessary to fulfill the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide you with our web and app offerings , you can request that we delete your personal information and close your user account. Please note the following aspects when you request the deletion of your data from us:

  • We may retain some of your personal information for our legitimate business interests, such as fraud detection and prevention and enhancing security. For example, if we suspend a Camping.info account for security reasons or due to a fraud case, we may retain certain information from that Camping.info account to prevent the member from logging in to the Camping.info platform again in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Camping.info and Viveum Payment Systems GmbH, Riemergasse 14/30, 1010 Vienna, Austria may retain some of your information for tax purposes or for legal reporting and auditing obligations.
  • Information that you have shared with others (e.g. reviews, forum posts) may continue to be publicly visible on our web and app offerings , even after your Camping.info account is terminated. However, the association of such information with you will be removed. In addition, some copies of your information (such as correspondence and log records) may remain in our database but will be separated from personal identifiers.

3.2 Internal data processing

The way our company works is based on the possibilities of digital communication and the technical automation of processes. Fulfilling our contractual obligations therefore includes, for example, storing files containing information about personal data and granting multiple employees access to them at the same time. For this sharing of files, we use cloud, chat and email programs, for example, which represent an essential basis for efficient work for us.

In order to ensure the protection of your data, we have applied strict data protection criteria when selecting suitable programs and have concluded additional contracts with all service providers so that the data will only be processed in accordance with the purpose we have determined.

In addition, we have developed guidelines for discretion and confidentiality for our employees, as well as an economical authorization system for all systems with access to personal data.

4 Disclaimers

Liability for content

The contents of our pages were created with great care. However, we cannot guarantee that the content is correct, complete or up-to-date. As a service provider, we are responsible for our own content on these pages in accordance with general laws in accordance with Section 7 Paragraph 1 TMG. However, according to Sections 8 to 10 TMG, as a service provider we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general law remain unaffected. However, liability in this regard is only possible from the time of knowledge of a specific legal violation. If we become aware of any corresponding legal violations, we will immediately remove this content.

Liability for links

Our offer contains links to external third-party websites over whose content we have no influence. We therefore cannot assume any liability for this external content. The respective provider or operator of the site is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not apparent at the time of linking. However, permanent control of the content of the linked pages is unreasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will immediately remove such links.

copyright

The content and works on these pages created by the site operators are subject to German copyright law. Reproduction, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use. If the content on this site was not created by the operator, the copyrights of third parties are respected. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you notify us accordingly. If we become aware of any legal violations, we will immediately remove such content.